← Care Queue 95 · Case Detail
Staff · Desktop 1440 + Mobile 390 · English LTR
CONCEPT
Next — Duty Manager Today →
CASE-1042

Boat cancelled, no alternate offered on-site

Fatima Al-Rashid · BK-88097 · Andaman Sea Tours Co., Ltd.
HIGH · SLA BREACHED 3H
Timeline
{{ t.time }}
{{ t.text }}
Evidence
{{ e }}
Case fields
{{ f.label }}{{ f.value }}
Compensation request
Customer requests full refund of the boat segment (฿1,620 × 4 pax).
AUTHORITY THRESHOLD — OWNER POLICY REQUIRED. This case cannot self-approve; it routes to Finance for a decision under whatever compensation-authority policy the owner sets.
Send to Finance →
MOBILE 390×844 — CASE ON THE GO
CASE-1042
Fatima Al-Rashid · HIGH
{{ t.time }}
{{ t.text }}